Terms and Conditions

1. About Exindium Exindium develops and distributes WordPress plugins and software tools. While specific software products may be presented and purchased on dedicated product websites, Exindium operates a centralized licensing server and Client Portal (exindium.com) for account authentication, license management, renewals, and software downloads.
2. Permitted Use You agree to use our websites and services only for lawful purposes. You must not:

Use our websites or services in violation of any applicable law or regulation.

Attempt to gain unauthorized access to our servers, licensing APIs, customer accounts, or related infrastructure.

Introduce malware, malicious code, automated scraping, spam, or abusive traffic that burdens our infrastructure.

Attempt to bypass, tamper with, or forge technical licensing, cryptographic verification, or authentication mechanisms.

3. Customer Accounts & Security When you purchase a commercial license, a customer account may be automatically created for you in the Exindium Client Portal. You are responsible for providing an accurate email address, maintaining the confidentiality of your login credentials and license keys, and all activities that occur under your account. Please notify us immediately at info@exindium.com if you suspect unauthorized access to your account.
4. Commercial License Plans & Activations Exindium premium software products (“Software”) are offered under commercial license plans (such as Single, Studio, or Agency tiers, and Annual or Lifetime terms) as specified on the product pricing page and checkout summary at the time of purchase.

Website Activation Limits: Each website domain (including production, staging, development, or client websites) on which the Software is activated consumes one (1) activation slot up to the limit of your purchased plan.

Transferring Slots: You may deactivate an existing domain installation at any time via the plugin settings or the Exindium Client Portal to free up and reuse that activation slot on another website.

Client Usage: You may install and activate the Software on websites built for your clients, provided the total number of active domains does not exceed your plan limit. License ownership itself remains non-transferable and tied to your Exindium account.

Independent Licenses: Each purchased license is independent. Purchasing multiple licenses does not merge existing keys, and prorated plan upgrades/conversions are not offered.

5. Pricing, Promotional Offers & Payments All prices are listed in United States Dollars (USD) and are inclusive of any applicable VAT. Payments are processed securely through PayPal (including supported debit and credit card options). Exindium does not collect or store your full payment card numbers or CVV codes. Promotional or sale prices apply only to the initial purchase made during an active promotion and do not apply to subsequent Annual license renewals, which are billed at the standard non-promotional rate shown prior to payment.
6. Immediate Digital Delivery & Right of Withdrawal Following successful payment verification, your commercial license key and Client Portal access details are delivered electronically by email, and the Software becomes available for download through the Exindium Client Portal. Where permitted by applicable law, the statutory right of withdrawal may cease once the supply of digital content begins, provided the customer has given the required express consent and acknowledgment and all other applicable legal conditions have been satisfied. This does not affect mandatory consumer rights or our separate 14-Day Refund Protection Policy.
7. Annual Licenses, Renewals & Expiration Behavior

Manual Renewal: Annual licenses grant access to premium features, software updates, downloads, and technical support for twelve (12) months and do not auto-renew. You may manually renew an Annual license starting thirty (30) days prior to its expiration date. Renewing before expiration adds 12 months to your current expiration date; renewing after expiration starts a new 12-month period from the renewal payment date.

Effect of Expiration (Legacy Mode): We do not intentionally disrupt existing published content when an Annual license expires. Depending on the Software, certain premium creation, duplication, export, update, download, and support capabilities may become unavailable until the license is renewed. Existing published content remains accessible according to the Software’s documented expiration behavior.

8. Lifetime Licenses Where offered, a Lifetime license requires a single one-time payment and provides access to applicable premium features, updates, and technical support for the supported lifetime of that specific Software product. “Lifetime” refers to the active commercial lifecycle of the product itself and does not guarantee indefinite development or permanent compatibility if a product is eventually retired.
9. Open-Source (GPL) Rights vs. Commercial Services Our WordPress plugins are released under the GNU General Public License (GPL v2 or later). Nothing in these Terms restricts your freedom to use, copy, or modify the PHP/JavaScript source code under the GPL. However, your commercial license key, cryptographic activation tokens, automated update server access, Client Portal access, brand assets, and technical support are separate commercial services governed strictly by these Terms.
10. Technical Support & Compatibility Active license holders receive technical support for installation, activation, documented features, and reproducible software bugs. We aim to respond within 48 business hours (Monday–Friday, excluding public holidays). Support does not cover custom development, third-party theme/plugin conflicts, unsupported hosting environments, or troubleshooting modified plugin code. You are responsible for maintaining full website backups before installing or updating any software.
11. Refunds, Disputes & License Suspension Purchases and renewals are covered by our 14-Day Refund Protection Policy. In the event of an approved refund, chargeback, payment reversal, or verified license abuse, Exindium reserves the right to deactivate or revoke the associated commercial license key and domain activations.
12. Disclaimer & Limitation of Liability Our websites, services, and Software are provided on an “as available” and “as is” basis. To the maximum extent permitted by applicable law, Exindium shall not be liable for indirect, incidental, special, or consequential damages (including data loss, downtime, or lost profits) arising from the use of or inability to use our Software or websites. Nothing in these Terms excludes liability where it cannot lawfully be excluded under applicable law.
13. Governing Law & Contact These Terms are governed by the laws of Greece, without prejudice to mandatory consumer protections applicable in your country of residence within the European Union.