Refund Policy

1. 14-Day Refund Protection All Exindium premium plugin purchases (Annual licenses, Lifetime licenses, and Annual license renewals) are covered by a 14-day conditional refund protection period, beginning on the date of the completed payment.

To qualify, refund requests must be submitted within fourteen (14) calendar days of the transaction.

Because our software is delivered immediately as downloadable digital code, our 14-day refund protection is issue-based and does not constitute an unconditional “change-of-mind” money-back guarantee.

Nothing in this policy limits or replaces mandatory statutory rights available under applicable consumer protection laws.

2. Eligible Refund Circumstances We will gladly approve a refund request within 14 days of payment under any of the following circumstances:

Unresolved Technical Defects: The software contains a material bug or technical defect that prevents reasonable use of its core advertised functionality, and our support team is unable to provide a fix or reasonable workaround within a reasonable timeframe.

Missing Advertised Functionality: A feature explicitly advertised on our official product website as included in your purchased tier at the time of purchase is missing or fails to operate substantially as described.

Unresolvable Compatibility Issues: The software experiences a severe compatibility issue within a standard, supported WordPress environment meeting our published requirements, and our team cannot resolve it.

Accidental Duplicate Payments: You accidentally purchased the exact same license twice or made a duplicate renewal payment.

License Delivery or Activation Failure: A completed payment fails to generate or activate your commercial license due to a technical fault on Exindium’s licensing server that cannot be resolved.

3. Circumstances Not Covered Our voluntary 14-day refund protection does not cover:

A simple change of mind or deciding you no longer need the plugin after purchasing or renewing.

Purchasing the software without reviewing the public feature descriptions or requirements.

Expecting features, layouts, or integrations that were never advertised as part of the product.

Issues caused solely by unsupported server configurations, outdated WordPress/PHP versions, conflicts with broken third-party code, or custom modifications you made to the plugin.

Requests submitted more than fourteen (14) calendar days after the payment date, except where mandatory statutory consumer rights apply.

4. Technical Support & Troubleshooting Cooperation Before approving a refund for a technical or compatibility issue, we ask that you contact our support team and provide reasonable details (such as your WordPress/PHP versions, active theme/plugins, or error messages) so we have a fair opportunity to investigate and resolve the problem for you.
5. How to Request a Refund & Processing To request a refund, please email us at info@exindium.com with:

The email address used at checkout.

Your PayPal transaction ID or receipt reference.

A brief description of the issue (and any relevant technical details or screenshots).

Approved refunds are processed back to your original payment method via PayPal. Once a full refund is issued, the associated commercial license key, domain activations, and download entitlements for the refunded purchase are deactivated.